Below you will find our Frequently Asked Questions (FAQ). If you are missing an answer to your question, or an FAQ in general, please let us know using the support form.
To forward your email, take the following steps:
1. Click on ‘Email’ in the menu.
2. Click on the domain of the service you want to manage.
3. Click on ‘Forwards’ on the left side of your screen. An overview of the current aliases will appear.
- To change a current alias click on 'edit' at the right of your screen.
- To add a new one click ‘Add forward or alias'. Here you can create new email addresses and set up a forward.
In order to use your free email service, you need to have a domain registered. A domain name is used to point your email to the right box, and is used to make mailboxes with your domain.
To see how you can order a domain, check under Domains.
Once you create a new mailbox you will be asked to supply a user name. This will be the user name of your mailbox. An overview of your mailboxes and user names can be found under 'Email boxes' at 'Email' in the menu of the Customer Area.
To change your password for a mailbox, log in to the Customer Area and click on ‘Email'. Take the following steps:
1. Click on the domain of the (hosting) plans you want to manage.
2. Click on the mailbox for which you want to change the password.
3. Click on ‘Edit’ at the right side of your screen to change the password of the mailbox.
To add an extra mailbox, take the following steps:
1. Click on the domain you would like to manage.
2. Click on mailboxes on the left of your screen.
3. To create a new mailbox click on 'Add mailbox'.
4. Set a user name, password and the size of your mailbox.
5. Click 'Save' to confirm the settings.
To forward your email, take the following steps:
1. Click on ‘Email’ in the menu.
2. Click on the domain of the service you want to manage.
3. Click on ‘Forwards’ on the left side of your screen. An overview of the current aliases will appear.
- To change a current alias click on 'edit' at the right of your screen.
- To add a new one click ‘Add forward or alias'. Here you can create new email addresses and set up a forward.
The Domain Name System (DNS) is an technology that will translate your domain into an Internet Protocol address (IP).
TTL (Time To Live) is the amount of time that your DNS record is cached in resolving name servers on the Internet, measured in seconds.
TTL is defined in seconds and the default setting can be found in the zone file of your domain in Customer Area.
You can add DNS records in the zone file of your domain in Customer Area.
By default you can use the following DNS records:
A-Records
Points the host name to a valid IP(v4).
CNAME-Records
Alias for another host name. Enter a valid host name/domain name in the content field.
MX-Records
Points the host name to a valid email server. The email server host name should be entered in the content field, this cannot be an IP address.
TXT-Records
Free format record. Any data can be entered in the content field.
SRV-Records
The Service record is a category of data specifying information on available services.
First, go to the ‘Shop’ and enter your domain. You will see directly if your domain is available to register. Click 'register' to claim this domain.
It is possible to register only a domain name. In case you plan to use the domain only for email purposes, an email plan will suffice. Should you want a website as well, an InstantWeb or Hosting plan is necessary.
Lastly, fill in your details to complete your registration. In case that you already have an account, log in on the right side of the page. If this is your first order with us, you will find a verification link in your email to confirm your details. Please click on it to confirm your account details with us, so we may process your order.
After you have verified your details, complete the payment to confirm your order. You will receive a confirmation of your order by email.
The difference between a domain and a sub domain can be explained easily.
While a domain is a full website address, totally independent of other domains, a sub domain depends on a domain. If for example "yourdomain.com" is your domain, then http://yourdomain.com and http://www.yourdomain.com would be your domain name's address.
A sub domain name would be a name *under* your domain name, something like "subdomain.yourdomain.com". Its address would then be: http://subdomain.yourdomain.com and http://www.subdomain.yourdomain.com. It can say anything you want instead of "sub domain" and the nice thing is that unlike a full domain name, a sub domain does not need to be registered - we will register it for you.
In order to delete a domain from your account, take the following steps:
1. Open the Domains tab.
2. Click 'Delete' for the domain you wish to delete.
3. Confirm the deactivation of the domain.
To redirect your domain, take the following steps:
1. Open your Customer Area, and select the ‘Domains’ tab.
2. Select the domain you wish to redirect.
3. Select 'Redirect Domain'.
4. Fill in the destination URL.
5. Select the type of redirect. Each redirect produces a different HTML response code. The following three options are available:
- 301: Permanent. We recommend using this one.
- 302: Temporarily moved.
- Mask domain: A mask domain uses an iframe to redirect the site. The displayed domain name in the address bar will be left intact.
6. Save the redirect.
In a few hours, your domain will redirect to the URL which you have chosen.
Use the search box to search for the domain name you wish to transfer in, then add it to your cart as you would a new registration. Please do not attempt to transfer in a domain name unless you are the current registrant. You will be expected to provide owner verification and an auth code from the current registrar. After you have approved the transfer in your Customer Area, you will be presented with a field for entering this auth code.
If you require your auth code, or EPP code, please find it in the Customer Area under ‘Domains’.
Keep in mind some extensions have a restriction on when they can be transferred out.
Ordering a hosting plan is dependent on the kind of website you want to create.
For a simple, yet elegant and powerful website, we recommend our InstantWeb plans. You may view these on the Instantweb page. If you prefer to build your website yourself, check our Personal or Power hosting plans.
Lastly, fill in your details to complete your registration. If you already have an account, log in on the right side of the page. Complete your order by completing the payment.
You will receive a confirmation of your order by email. If this is your first order with us, you will find a verification link in your email. Please click on it to confirm your account details with us. After you have verified your details, complete the payment to confirm your order.
To change your plan, take the following steps:
1. Click on 'Manage' at the right of your screen of the hosting plan you want to change.
2. Click on 'Change plan'.
3. Select your new hosting plan through the drop down-menu.
4. Next an overview of the costs will appear. Agree with the terms and conditions and confirm your order.
5. Click on 'Select payment method' to select a payment method.
6. You see an overview of the payment methods. Select the method you want to use.
7. Complete the payment. Your new plan will be available within the hour.
A database is a data structure that stores organized information. Most databases contain multiple tables, which may each include several different fields. For example, a company database may include tables for products, employees, and financial records. Each of these tables would have different fields that are relevant to the information stored in the table. Websites often use the information in database to display information on the website.
FTP stands for File Transfer Protocol and is an internet protocol which you can use to transfer files over the Internet. It is fast, reliable and convenient.
To install WordPress log in to the 'Customer Area' and click on 'Hosting'.
1. Click on 'Manage' of the hosting plan you want to install WordPress on.
2. Select 'Installations' at the left of your screen.
3. Click on 'New installation'.
4. Click on 'Install version' at the right of your screen.
5. Select the domain you want to install WordPress on.
6. Select the database you would like to use.
7. If the installation completed, you will see the database credentials. You can use these to complete the installation on your domain.
To install Joomla! log in to the 'Customer Area' and click on 'Hosting'.
1. Click on 'Manage' of the hosting plan you want to install Joomla! on.
2. Select 'Installations' at the left of your screen.
3. Click on 'New installation'.
4. Click on 'Install version' at the right of your screen.
5. Select the domain you want to install Joomla! on.
6. Select the database you would like to use.
7. If the installation completed, you will see the database credentials. You can use these to complete the installation on your domain.
To link one of your domains to a hosting plan click on 'Domains' in the menu of your Customer Area. Take the following steps:
1. Click on the domain you would like to link to a hosting plan.
2. Choose the option, 'Link to hosting plan'.
3. Select the hosting plan through the drop down-menu and click on 'Save'.
4. Click 'Save'. The domain is now linked to the selected hosting plan.
An SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key.
If you don't have a FTP client already, we recommend using FileZilla - a free, fast and reliable FTP client with lots of useful features and an intuitive interface. Download FileZilla
'Relative HomeDir' is the home directory of your domain or FTP user. You can install your website here or make folders. The name of the HomeDir differs between hosting providers.
To create a FTP user, take the following steps:
1. Click the hosting plan for which you want to make the user, and select 'Manage'.
2. Open the details, and the tab 'FTP users'.
3. Add a new user, and set his password.
To reset the password of an FTP user, take the following steps:
1. Click on 'Manage' on the right of your screen of the hosting plan you want to manage.
2. Click on 'FTP users', here you will see an overview of the current FTP users.
3. Click on 'Edit' at the right of your screen of the FTP user you want to manage.
4. Insert the new password twice and then click on 'Save'.
The password will be updated immediately.
You can change your 'Customer Area'-password in the Customer Area or from the login page.
Change your password in Customer Area.
1. Log in to the Control Area.
2. In the right upper corner you will see your user name. Click on this and choose 'Change password'.
3. Change the password and click 'Save'. Your password is changed.
Change the password from the login page.
1. Go to the login form.
2. Click on ‘Forgot password'.
3. Enter your email address. You will receive an email with a link to change your password.
4. Click on the link set a new password.
5. Click on ‘Save'. The password is changed.
To connect to the server through FTP, you can use an FTP program like FileZilla. You will need the FTP user credentials and server to make a connection.
You can upload files to your hosting plan by connecting to the FTP. It differs per FTP client, how the files are uploaded. Check the help from the supplier of your FTP client to upload files.
When you have installed a CMS like WordPress, you have to insert your database details. When these are not correct, you will get the error ‘Could not connect to database’. Review your database details and check if you have used the correct ones. If not, change them and the error should be solved.
A 404 page is an error page that displays when someone tries to access a page that doesn't exist on your website. Make sure that your files are in the correct folder and there is an index.htm(l) or index.php available.
To install software through our software installation, take the following steps:
1. Go to 'Hosting' in Customer Area.
2. Click on 'Manage' of the hosting plan you install one of the software programs on.
3. In the menu to your left click on 'Installations'. Here you'll see an overview of the current installations.
4. Click on 'New installation' to start a new installation of one of the programs in the software installations.
You can add as many databases as your hosting plan allows you to. To add a database, take the following steps:
1. Log in to ‘Customer Area’ and click on 'Hosting' in the menu.
2. Click on ‘Manage’ of the hosting plan you want to add a database to.
3. Click on ‘Databases’.
4. Click on the button, ‘add new database’.
5. Fill in the required fields and click ‘Save’.
The database is added and ready to be used. Remember to write down the password.
When you delete a database, all the information of the tables will be lost. Please check if you are deleting the correct database. To delete a database, take the following steps:
1. Log in to the Customer Area and go to 'Hosting'.
2. Click on 'Manage' to access the options of a hosting plan.
3. Go to ‘Databases'.
4. Click on ‘Delete’ next to the database you want to remove.
5. Verify the database name and click on ‘Delete’ to confirm.
You can forward or mask a domain name to redirect it to another website. You can use either a 301 or 302 redirect.
When you redirect your domain name using a 301 redirect, it sends visitors to the specified site with a "301 Moved Permanently" HTTP response. The HTTP 301 response code tells user-agents (including search engines) the location has permanently moved.
NOTE: If you use a 301 redirect, you can remove the redirect or change it at any time.
A 302 redirect sends visitors to the specified site indicating a "302 Found" HTTP response. The HTTP 302 response code tells user-agents (including search engines) that the location has temporarily moved.
A 301 redirect can provide a long-term solution by pointing your domain names to business or affiliate sites. A 302 redirect points your domain name to a temporary page while you build your permanent website. The specific redirects help the search engines distinguish how long your website can be viewed at the current location.
You do not have to link a domain to a hosting plan. If you do not link the domain, the domain will be registered on your name. No one else can register the domain.
Our plans are tailored with high traffic in mind. This way, you don't have to worry about extra fees incurred because of bandwidth consumption, like other hosting companies occasionally charge.
To start editing your website, take the following steps:
1. Log in to the Customer Area.
2. Go to 'Website'.
3. Click on 'Edit your website' behind the domain you want to edit the website for.
4. Begin editing your website.
When you started your InstantWeb there is a content area at the left side. Just drag one of the icons to your page and let go. The content will be placed instantly.
To choose a different design, take the following steps:
1. When you opened the editing of your page, click on 'Design'.
2. Choose the design you wish to work with. It will show up instantly.
To choose a different background, take the following steps:
1. When you opened the editing of your page, you can click on 'Background'.
2. Choose the background you wish to use. It will show up instantly.
To choose a different color, take the following steps:
1. When you opened the editing of your page, click on 'Colors'.
2. Click on the color of the section you wish to change.
3. Select a color, this will show instantly.
Go to 'Pages' at the left side of the page. Fill in the name of the page and click on the 'Ok' sign.
Go to 'Settings'. You will see a field where you can paste the code. Click on 'Save'.
Go to 'Settings'. You will see a field where you can paste the meta description. Click on 'Save'.
Click on 'Publish' at the left side of the page. Confirm that you wish to publish your website.
SSL is a protocol used to secure connections from surfers to the website. Using SSL will make everything you visit on that website safe from eavesdropping and tampering. Most websites from banks and governments use SSL to ensure the data sent is secured. SSL can also be used on email.
More and more people use the internet. You want to make sure that data that you fill in on a website is sent to the correct persons instead of someone who wants to do harm with your data. Using SSL you can make sure this is the case. Securing the connection between client and server is the best option to give users a good feeling about your website which can result in higher sales. Also knowing the fact that your data is secure sends out a professional statement.
You can find your invoices once you are logged in to the Customer Area. Click on ́'Billing' in the menu of your Customer Area. An overview of your orders will appear. Here you can view your invoices in HTML or download them as pdf.
You can view your invoice in HTML or you can download your invoices as PDF at 'Billing' in the Customer Area. To be able to view the PDF, you need a program like Adobe Reader.
The status of your invoice is shown at 'Billing' in the Customer Area. Unpaid invoices will have the status 'Open'. To pay the invoice, use 'Start payment' and select the preferred payment method. After paying the invoice the status will change to 'Closed'.
We currently support the following payment options: credit card, iDeal or Paypal.
Log in to the Customer Area and go to 'Billing' to see an overview of your orders. Here you can also start payment of orders which haven't been paid yet.
To confirm an open order, take the following steps:
1. Look up the order you wish to confirm and click 'Start payment'.
2. Click 'Select payment method' on the next page.
3. Agree to the terms, ‘Confirm order’ and complete the payment.
To restart your payment, take the following steps:
1. Go to ‘Billing’.
2. Click on ‘Start payment’ of the order you want to pay.
3. Follow the steps to finish the payment.
Click in the Customer Area on 'Orders'. The column 'created' states the creation date of the order.
Your order cannot be processed, because an action is required. For example, the payment hasn't been completed. Start payment to compete the order.
If your payment was completed successfully, submit a ticket. We will see what the issue is.
Domains will not automatically renew. To renew your domain, take the following steps:
1. Check the box to the left of the products and click 'Renew'.
2. Agree with the terms and agreements and click on 'Confirm order'.
3. Select your preferred payment method and complete the renewal.
When your products are set to expire you can renew them manually. When you click on 'Renewals' in the Customer Area, you will find an overview of products which can be renewed. No renewals means no products are set to expire within the near future.
To renew your products, take the following steps:
1. Check the box to the left of the products and click 'Renew'.
2. Agree with the terms and agreements and click 'Confirm order'.
3. Select your preferred payment method and complete the renewal.
Your products will not automatically renew. If you do not want to renew your domain, no action is required. The domain will automatically expire.
You can also delete the products right now, without awaiting their expiration date. A hosting plan can be deleted under 'Hosting', domains under 'Domains'.
Your products will not automatically renew. If you do not want to renew your domain, you do not have to do anything. The domain will automatically expire.
When logged in to the Customer Area, go to 'Renewals' to check if there are any products that need to be renewed. To renew products, take the following steps:
1. Click on 'Renew' at the right of your screen of the products you want to renew.
2. Agree with the terms and conditions and confirm your order.
3. Click on 'Select payment method'.
4. You see an overview of the payment methods. Select the one you want to use.
5. Make the payment. Your renewal will be processed within the hour.
To see when products will be renewed, you log in to the Customer Area. You products can be renewed before the expiration date. The expiration date of your hosting plans can be found under 'Hosting', the expiration date of your domains can be found under 'Domains'.
Log in to the Customer Area and click on 'Profile'. Click on edit to change the details of your profile.
Some domains place restrictions on what details you can edit. If you receive an error while updating your details, send us a ticket.
To submit a ticket, take the following steps:
1. Log in to Customer Area and click on 'Support'.
2. To start a new ticket click on 'Create a new ticket' to the left of your screen.
3. Select what the ticket is regarding to, add your emailadress and supply a subject.
4. Write down your issue in the 'Body'-block and 'Save' when you are done.
You can change your 'Customer Area'-password in the Customer Area or from the login page.
Change your password in Customer Area.
1. Log in to the Control Area.
2. In the right upper corner you will see your user name. Click on this and choose 'Change password'.
3. Change the password and click 'Save'. Your password is changed.
Change the password from the login page.
1. Go to the login form.
2. Click on ‘Forgot password'.
3. Enter your email address and user name. You will receive a mail with a link to change your password.
4. Click on the link set a new password.
5. Click on ‘Save'. The password is changed.
If you lost your password, feel free to request a reset. You will receive an email containing further instructions. Reset password
An overview of all your tickets can be found under 'Support' in your Customer Area. The tickets are categorized by the date of last update. The most active tickets are shown on top. The older and completed ones are shown at the bottom.
When you have a reply on an open ticket, you will receive a notification by email. Log in to Customer Area and click on 'Support' to view the reply. Click on the 'Ticket ID' to open the specific ticket.
Currently, it's not possible to delete a ticket. We feel it's important to maintain a complete history. If there is a compelling reason to remove a ticket, please submit a ticket.
You can not edit your ticket. You can, however, add a reply with additional information.
In order to do so take the following steps:
1. Log in to 'Customer Area' and click on 'Support'.
2. Click on the 'Ticket ID' of your support ticket.
3. Click on 'Add reply' to add additional information to your ticket.
Contact DIRECT REGISTER
The best method for existing customers to contact us is to submit a ticket in their Client Area.
If you are not yet a customer, or are not able to access your account, please contact us via email at info@directregister.com or sign-up here
